A unique Experience at The Ritz-Carlton Residences
The Ritz-Carlton Residences offer a unique experience at a coveted Montreal address. Residents who choose to call it home enjoy an incomparable living environment in five-star facilities.
The hotel, which has been welcoming distinguished guests since 1912, has evolved considerably over the years. Major investments have placed this symbol of the metropolis at the cutting edge of technology and comfort.
A Trusted Partner: BAULNE
When the prestigious establishment needed to find a reputable and reliable partner for its building services’ needs, BAULNE quickly proved to be an essential player. Following an equipment failure, BAULNE was selected to propose and implement a sustainable solution.
What began as an equipment problem turned into a long-term relationship thanks to BAULNE’s expertise and level of service, which perfectly matched our quality standards.
Rucsandra Calin, Director – The Ritz-Carlton Residences
Exceptional Customer Service
Customer service and quality of service are top priorities for The Ritz-Carlton, and BAULNE professionals understand the importance and specifics of providing exceptional service. Courtesy, adaptability and efficiency are at the heart of our technicians’ interventions; it is in our corporate DNA, which is defined by caring for people and buildings.
BAULNE quickly familiarized itself with the building and was able to propose an action plan with solutions incorporating the suggestions of The Ritz-Carlton Residences, and their specific needs.
Responsiveness and Expertise
The best possible planning never eliminates the risk of the unexpected. Exceptional customer service also means being responsive. Whether for corrective maintenance or emergency response, BAULNE always offers personalized service, so that The Ritz-Carlton Residences can offer peace of mind and comfort to its residents.
The two critical elements a service company must provide are availability and expertise, which BAULNE does not fail to deliver. In the event of an emergency, BAULNE is always available to take the call, dispatch an experienced technician within the required timeframe and solve the problem.
Rucsandra Calin, Director – The Ritz-Carlton Residences
Comprehensive Management Tools
Among our services, BAULNE provides detailed reports as well as an annual 360⁰ review. These tools enable building managers to properly maintain and operate their HVAC assets while helping them plan future investments.
Contact a BAULNE professional for superior customer experience.
